Returns & Refunds

Personalised and made-to-order pieces are produced specifically for you once your order and design details are confirmed. Custom orders are therefore not eligible for cancellation or return because of a change of mind, and the usual cooling-off period for distance sales does not apply to made-to-order items.

Please check the size, colour, metal and engraving details carefully before you complete checkout. Once we confirm the design with you, the piece goes into production and the specification can no longer be changed.

Unworn ready-to-ship pieces in their original packaging can be returned within 14 days of delivery for a refund of the item price. Return shipping is paid by the customer, and the item must reach us unused and in a resaleable condition.

For hygiene reasons, earrings and other pierced pieces cannot be returned unless they are faulty or were sent in error.

If your piece arrives damaged, faulty, or does not match the design details you confirmed, contact us within 14 days of delivery with your order number and clear photos of the item and its packaging. This applies to custom-made orders as well as ready-to-ship pieces.

Once we have reviewed the photos, we will arrange a replacement, a remake, or a full refund depending on the issue and on stock availability. Return shipping for defective or incorrect items is covered by us.

Approved refunds are returned to the original payment method used for the order. We cannot send a refund to a different account or card.

Card and PayPal refunds usually appear within 5 to 10 business days after approval, depending on your bank. Bank transfers and cross-border payment channels can take longer, and any transfer fees charged by the sending or receiving bank are deducted from the refunded amount.

Where an order was paid in a currency other than GBP, the refunded amount is calculated from the original transaction, so exchange-rate differences between payment and refund are outside our control.

Custom, personalised or engraved pieces, including correctly produced items and change-of-mind requests on made-to-order work.

Items that have been worn, altered, or damaged after delivery, and change-of-mind returns on ready-to-ship pieces outside the returns window.

Gift cards and shipping charges, unless the order was cancelled before dispatch or the item was faulty.

Email qlyfans@gmail.com with your order number, the item name, a short description of the issue, and photos where relevant. Requests are reviewed in the order they arrive, and we reply within 2 business days.

Please do not send items back before you receive return instructions from us, as unannounced returns cannot be matched to an order.